1ex bet | Privacy Policy and How We Protect Your Data

01 Introduction

1ex bet A trusted online betting and gaming platform in Bangladesh. We believe that when a user signs up on our platform, they are not simply accessing a service — they are placing their trust in us. Protecting that trust is our highest priority.

This privacy policy informs you that 1ex bet What information we collect when you use the platform, where it is stored, how it is used, and what rights you have over your data. This policy applies to the website, mobile app, and 1ex betApplies to all services on -.

By using this platform, you agree to this privacy policy. If you have not read it, please do so carefully. If anything is unclear, contact our support team.

In summary: We collect only the information we need, keep it secure, and never share it with anyone without your consent.

02 What information we collect

1ex betThe following types of information may be collected when you register and use services at -:

Type of Data	Example	Why it is needed
Identity-Related	Name, date of birth, national ID number	For KYC verification and age confirmation
Contact Information	Email, mobile number	For account verification and support
Financial information	Mobile Banking/Nagad number, bank details	To process deposits and withdrawals.
Technical Data	IP address, device type, browser	To maintain security and prevent fraud
Usage Data	Game history, betting records, login times	To improve our services and resolve disputes
Cookie data	Session cookies, preference cookies	To make the user experience smoother

We never store your full payment card number or bank PIN. This information is processed directly by the payment gateway and 1ex betNever reaches -'s servers.

03 How information is collected

1ex bet Collects your information through the following methods:

Directly from you: Registration forms, KYC document uploads, and information provided via support chat.
Automatically: Through cookies, log files, and analytics tools during your use of the platform.
From payment processors: Confirmation details from the payment gateway upon a successful transaction.
From identity verification services: Approved third-party services are used to verify government-issued documents during the KYC process.
From anti-fraud systems: To detect multiple accounts or suspicious activity.

We will never ask for your password or OTP via phone call or email. If you receive such a request, please notify us immediately.

04 How Your Data Is Used

1ex bet Your data is used only for the following legitimate purposes:

To create, verify, and manage your account.
To process transactions related to deposits, withdrawals, and bonuses.
To provide customer service and support.
To detect and prevent fraud, money laundering, and other unlawful activities.
To verify age and identity (in compliance with KYC requirements).
To comply with legal obligations.
To improve the security and performance of the platform.
To send you promotions and offers with your consent.
To promote responsible gaming and identify problem gambling behavior.

If your data needs to be used for any purpose beyond those stated above, we will obtain your consent in advance.

05 Data Sharing Policy

1ex bet Your information is never sold to advertisers or unrelated third parties. However, data may be shared in the following limited circumstances:

Payment Gateway: To confirm transactions with Mobile Banking, Nagad, or other approved payment services.
KYC provider: With authorized and secure KYC providers for identity verification.
Government Authorities: Upon request from relevant authorities under court order or applicable law.
Anti-Fraud Organizations: In investigations involving money laundering or financial crimes.
Technology Partners: With hosting and security service providers required to operate the platform — they are also bound by our data privacy agreements.

We have individual data privacy agreements with each third party. They may not use your data for any purpose beyond what we have authorized.

06 Data Protection Methods

To keep your information secure 1ex bet Has implemented multiple layers of security:

SSL/TLS encryption: 256-bit encryption is used for all communication with the platform.
Firewall Protection: Advanced firewalls are active to prevent unauthorized network access.
Two-Factor Authentication (2FA): OTP verification for an added layer of security at login.
Regular Security Audits: Regular testing is carried out by external security specialists.
Access control: Only authorized personnel may access specific data.
Data Backup: Regularly encrypted backups are maintained to prevent data loss.
Unusual activity monitoring: Account activity is monitored in real time.

That said, no online system can guarantee 100% security. Please use a strong password and always sign out after logging in on an unfamiliar device.

07 Cookie Policy

1ex bet Uses the following types of cookies:

Essential cookies: To maintain login sessions and ensure security — disabling these cookies will prevent the platform from functioning properly.
Preference Cookies: To remember your language, time zone, or display preferences.
Analytics cookies: To understand how many users visit which pages — all data is fully anonymized.
Marketing Cookies: Activated only with your consent; used to show you relevant offers.

You can delete cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may affect login and payment processes.

08 Your Rights

1ex betAs a user of -, you have the following rights:

Right to Know: You can find out what information we hold about you.
Right to Rectification: You may request corrections to any inaccurate information.
Right to Deletion: You can request deletion of your data after account closure (except where required by law).
Right to Portability: You can request a copy of your data in a machine-readable format.
Right to Restrict Processing: In certain circumstances, you may request that processing of your data be restricted.
Right to object: You can opt out of marketing communications at any time.

To exercise any of these rights, contact our support team. We will respond within 7 business days. Identity verification may be required in some cases.

09 Data Retention Period

1ex bet Your data is not retained longer than necessary. The general policy is:

Account-related data is retained for as long as the account remains active.
After account closure, financial transaction records must be retained for up to 5 years due to legal obligations.
KYC documents are retained for a maximum of 7 years.
Customer service conversations are retained for up to 2 years.
Analytics data is retained in anonymized form for a maximum of 2 years.

Once the designated retention period ends, data is securely deleted or anonymized. Some data may need to be retained longer due to legal obligations.

10 Minor Policy

1ex bet Strictly for individuals aged 18 and above. We do not knowingly collect information from minors.

Date of birth is verified at registration and suspicious accounts are investigated. If we discover that data from a minor has been collected unintentionally, that data will be deleted immediately and the account will be closed.

If you believe a minor is using this platform, please notify our support team.

11 Policy Changes

1ex bet This Privacy Policy may be updated as needed. For significant changes, we will notify you by email or via an in-platform notification.

The "Last Updated" date at the top of this policy will always reflect the most recent revision. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

12 Contact

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

Email: [email protected]
Live Chat: Log in to the platform and go to the Support section
Response Time: Within 7 business days

To verify your identity, please contact us from your registered email address when submitting a request.

Privacy Policy – 1ex bet Bangladesh Online Betting Platform

End-to-end encryption

Your data is never sold

You are in control of your data

Cookie management is transparent

Secure Data Storage

Minor Protection

Table of Contents